Terms & Conditions

TERMS & CONDITIONS OF ENROLMENT for INDIVIDUAL STUDENTS

  • Enrolment form must be completed and signed.
  • A non-refundable 25% deposit or full fees, must be paid to reserve your place at time of booking.
  • The full payment of fees and accommodation costs must be paid in full no later than 30 days before course starts.
  • For non-EU students full payment must be received before the issue of a visa letter or CAS number.
  • A one-off registration fee of £80 will be added to your total costs, this covers class materials, administration charges and certificate of completion. All textbooks must be purchased from reception.
  • You can enrol in person, online or print the form, complete and send it to us by email.
  • Unless payment or proof of payment has been received by ELA, you will not be admitted to class.
  • Fees are payable in Pounds Sterling.
  • All bank and credit card charges are payable in full by the sender.
  • Medical insurance is strongly advised. Please make sure adequate travel insurance is in place prior to travel arrangements made. ELA can arrange the insurance for you, please let us know at the time of enrolment.
  • Minimum term of study is one week applicable to full and part time students.
  • Any payment made towards booking a place of study (deposit or full fees) is confirmation of the acceptance of the ELA's Terms and Conditions.
  • A full-time course is regarded as a minimum of 15 hours of class time per week.
  • Non-EU students MUST enrol on a full-time course.

SERVICES

In the event of circumstances beyond our control or where the number of bookings received does not reach the minimum number required to operate a course viably, ELA reserves the right to change or cancel services offered, including details of courses, facilities and dates of programmes. Alternatives offered will be equivalent or greater value than the original booking.

CANCELLATIONS AND REFUNDS:

Cancellation and course curtailing charges

  • If you cancel or curtail the course more than 30 days before arrival date, we will retain or charge you the £250 non-refundable deposit (see 'Refund policy' below for charges relating to visa refusal).
  • If you cancel or curtail the course between 30 days and 7 days before your arrival date, we will charge you 50% of the total invoice price.
  • If you cancel or curtail the course less than 7 days before your arrival date or if you fail to arrive, we will charge you 100% of the total invoice price.
  • In the event of course cancellation after the start of the course, there will be no refund given.
Refund policy
  • In the event that a student leaves ELA before completing the full duration of a purchased course of study, ELA will not refund any amount.
  • In the case of a student requires a UK entry visa to study at ELA, if the student is unsuccessful in obtaining a visa, we will provide a refund when we receive written evidence of a visa refusal but it must be at least 8 days before the start of the course.  Under any circumstances, a copy of the visa refusal letter and written confirmation of course cancellation by the student/representative must be supplied at least 8 days before the course start date. Please note that we will deduct the following charges: a £150 administration charge, courier fees (if applicable), bank transfer charges, any other charges relating to the issuing of a refund. Note also, students that have booked Homestay accommodation via ELA, and who give fewer than 8 days notice, will be required to pay 2 week's accommodation, and this in addition to the other refund charges stated above. For any other accommodation types such as hotels and student residence there will be no refunds given.
  • No refund will be made if fraudulent documents are found to have been submitted with the visa application or if the relevant UK Home Office Immigration Rules and School immigration guidelines have not been followed.
  • In the event of exceptional circumstances students can, at the discretion of the school, defer a course start to an agreed future commencement date. Note that if the school no longer offers the course that the student originally enrolled on, we will offer an equivalent course instead and will not issue a refund.
  • Reduced rates are given for longer courses. If these courses are curtailed for any reason they will be re-invoiced at the higher rate.
  • The transfer of fees from one student to another is not permitted.
  • Our refund policy also applies to cases of repeated absenteeism, additionally, the ELA Certificate of Completion will not be awarded to students that show poor attendance.
  • Please note, if student is late for the class for more than 30 minutes, the lesson will be lost.
  • All 1to1 lessons require at least 24 hour notice to be re-scheduled.
  • If teacher is late for more than 30 minutes, the lesson will be re-scheduled. 

Policy relating to accommodation changes

  • If you no longer require Homestay accommodation and wish to change the accommodation you require during your stay, you may do it by giving a two week notice. However, after the commencement of the course, there will be no refund given for the accommodation change.
  • If you require ELA to assist with the change of accommodation type (for example from Homestay to privately rented accommodation) there will be an administration charge of £150.
  • Any other accommodation change request is subject to a week's notice and subject to availability. One week's fee will be charged to students
  • Groups who booked Homestay accommodation will be provided with accommodation details 5 days prior to arrival.
  • Any deviation from the above stated policy on accommodation changes is at the discretion of the school principal.

Travel Insurance

It is a mandatory requirement, and it is the full responsibility of any agent or school that books a course with ELA, to ensure that all students have suitable travel insurance for their period of stay, and this must include cover for flight cancellations and flight delays. ELA cannot be held responsible for any financial damages that an agent or school booking with ELA may incur in the event that suitable travel insurance has not been purchased.

Disputes

  • All disputes are governed by Scots Law.
  • Any formal complaints or demands are accepted within 14 days after the completion of the course.

Public and Student Holidays

ELA is closed on New Year's Day (1 January) and 2 January (Public Holiday in Scotland), Christmas Day (25 December), Boxing Day (26 December) Student holidays can be taken for a full week which commences on a Monday and finishes on a Friday. Holidays cannot be taken mid-week or carried forward from one course booking to another. Any public holidays or any days when ELA is closed are made clear when booking a course.

TERMS & CONDITIONS OF ENROLMENT for GROUPS

  • A final room list is to be received by ELA no later than 30 days prior to the arrival date.
  • Requests to make any changes to a booking must be in writing and sent to ELA, amendments are subject to availability. All amendments must be received no later than 30 days prior to the first arrival date. Any changes will not be guaranteed, but we will make every effort to assist.
  • Accommodation changes are not permitted on the first day. All other accommodation change request is subject to availability. A valid reason will have to be provided in writing to ELA before a decision to relocate is made.
  • Accommodation change is subject to one week's fee.
  • ELA provide shared occupancy for students and single occupancy for group leaders. 
  • ELA reserves the right to cancel this reservation without further notice if the payment is not received along with the signed copy of the Terms and Conditions by the date specified.
  • ELA reserve the right to request/retain full amount for any No Shows.
  • ELA reserve the right to cancel this Reservation if there is any breach of these Terms and Conditions.
  • ELA have no liability for any consequential loss arising out of or in connection with the Reservation.All students under the age of 18 must be declared to ELA (any student under 18 by law is a child). Failure to disclose and confirm the required course of action will result in non-acceptance of the student upon arrival at ELA without any refund.

    There are two alternatives:


    1.The student will be charged £95 per week additional supervision fee. For all scheduled activities (excluding classroom teaching) both on-site and off-site, ELA will ensure there is sufficient adult supervision. The student will be dropped off and picked up from the school to the host family daily by the private transfers.


    2.Group leaders travelling with students under 18 will be responsible for students of their own group. In circumstances where ELA does not take responsibility for the supervision of students out of lessons or scheduled activities, A written signed consent must be received by ELA prior to the course start date from either the group leaders/parents/legal guardians stating their responsibility for their students outside of lessons and scheduled activities. Otherwise the £95 weekly additional supervision fee will be added for every student under 18 upon arrival.


Arrivals, Departures and No Shows 
  • Check in time is from 3 pm onwards and check out time is 12.00 midday. All effort will be made to ensure access for earlier check in times, subject to availability.
  • No Show means, in relation to each room booked as part of the Reservation, where the guest booked in for the Reservation has not arrived by the Reservation Date.
  • In the event of a No Show, we have to treat the individual reservation as cancelled without notice to you. Therefore the remaining nights of a multi night booking will not be refunded.
Relocation 
  • Whilst every effort will be made to avoid relocation of a group booking, on rare occasions, it may become necessary for us to relocate you and find you suitable alternative accommodation in the local area. We will not offer you compensation for the inconvenience. 
  • Events Beyond our Reasonable Control: we shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your Booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures. 
Payments and Charges
  • In the event of malicious, wilful or negligent room or other property damage, ELA will charge the amount of any loss sustained by ELA, inclusive of business interruption, losses to the booking party. 
  • The group will be required to pay £50 per individual student booking 30 days prior to the group arrival date. The deposit is fully refundable upon inspection before or on the day of departure.
  • In the event of non-payment by the school, the payment will be the responsibility of the group’s agent by the specified date.  
  • Guests must not smoke in any accommodation or interfere with the fire detection system. If they do so, we will terminate their Booking without refund and require them to leave the accommodation immediately. You authorise us to charge you any costs we incur if they smoke or cause damage in the accommodation including costs for specialist cleaning (to make the room fit for sale as a non-smoking environment) and the cost of the room for any time period it is unusable. You authorise us to charge this amount against the £50 per student in your Booking. We will send you (at the address on the Booking) a breakdown of these charges within 10 working days. We may refuse to accept bookings from you in future.
  • The full balance is due no later than 30 days prior to the group arrival date. 
  • The 25% deposit for the booking is non-refundable as specified in the terms and conditions.
  • We recommend that the agent and each guest take out adequate insurance to cover any liability arising out of this Reservation. If booking is through an agent, we would like to draw your attention, in particular, to the section headed Payment and Charges.

Travel Insurance

It is a mandatory requirement, and it is the full responsibility of any agent or school that books a course with ELA, to ensure that all students have suitable travel insurance for their period of stay, and this must include cover for flight cancellations and flight delays. ELA cannot be held responsible for any financial damages that an agent or school booking with ELA may incur in the event that suitable travel insurance has not been purchased.

Disputes

  • All disputes are governed by Scots Law.
  • Any formal complaints or demands are accepted within 14 days after the completion of the course.

Public and Student Holidays

ELA is closed on New Year's Day (1 January) and 2 January (Public Holiday in Scotland), Christmas Day (25 December), Boxing Day (26 December) Student holidays can be taken for a full week which commences on a Monday and finishes on a Friday. Holidays cannot be taken mid-week or carried forward from one course booking to another. Any public holidays or any days when ELA is closed are made clear when booking a course.


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